Advice

Here at Journeys Removal & Storage we know moving house can be a daunting prospect. That's why we have posted all of this handy advice to make sure you are properly prepared.

Planning your move

We understand that moving can be extremely stressful which is why we have provided the below 'Move Planning Guide'.

The Schedule of Service
In most cases an estimator or surveyor will visit you in your home to discuss the details of your planned move. He or she will explain the services they provide and agree with you exactly what's to be included in the quotation, together with a detailed Service Specification of what will and won't be included in the final move.

Service Specification
Your removal company will need to understand how much requires moving, if packing is required, the time it will take them and how far they need to travel. They will then arrange the appropriate vehicles, number of men required and packing materials to meet your requirements. The Service Specification document is designed with you in mind.

Packing
Packing can be the most time consuming and frustrating part of any move. Many people often leave it to the last minute only to find they don't have enough appropriate boxes to do the job properly. Your remover can supply you with all the packing materials you need. You may even want your remover to do it for you!

If you had intended to do all the packing but, for whatever reason, you haven't had the time then you will often find that your mover will still be able to assist.

Insurance
Even with the greatest care taken, no mover can guarantee that your personal and cherished belongings won't get damaged in transit.

What to Take
Decide what you want to take early on and make sure your mover knows this before the quotation is provided. Do not put everything together in one room or area; this makes it very difficult for the crew to work and it will slow them down. If you can, try to remove anything that is not going to your new home before the moving day. If you can't, then just identify the items clearly, usually by using labels provided by your mover.

Special Items
If you have something unusual to take with you let your mover know. They will make special arrangements for plants, fine art, antiques, wine collections, IT equipment, or anything else about which you are particularly concerned.

The Date
Arrange the date as far ahead as possible, but don't guess. Keep your mover informed if you think they might need to react at short notice.

Mains Services
Your mover is not allowed to tamper with mains services. Make arrangements with your gas and/or electricity companies well in advance. Also inform your telephone company and Internet Service Provider and, if required, make arrangements to keep your old numbers.

Deep Freezers
It is advisable to run down stocks as much as possible - freezers are not designed to be moved whilst loaded. For long distance moves they will need to be completely emptied and for short trips the contents may be temporarily removed, packed in boxes and reloaded at the new home. However, please note that neither the mover nor most insurers will accept responsibility for any deterioration of the contents.

Carpets and Curtains
Your mover will take down curtains and take up carpets by special arrangement (check your Service Specification), but will not fit them again in your new home.

Light Fittings
You should remove light fittings before the moving day as your mover is not qualified to do so. Journeys supply on request qualified electricians (additional charge applies).

System Furniture
This type of furniture is not designed to be moved in its assembled form. You should discuss this with your mover who will be responsible for dismantling it. Generally speaking, removers would not expect to reassemble such furniture although they may, under certain circumstances, be prepared to quote separately for such work.

Drawers
Clothes and other light items may be left in drawers, but heavier items such as books, files or tools should be removed and packed separately.

Parking and Access
Tell your mover if there are parking restrictions at either location. Your mover will make arrangements with the authorities for permission to park if required.

Please also inform them if they are likely to face any difficulties getting access to your new home. These might include narrow streets, overhanging trees, unmade roads, small doorways, spiral staircases, etc.

Multi-Storey Buildings
Tell your mover if you are moving to a flat or a multi-storey building and whether or not there is a lift (and how big it is!). Where possible we recommend that you make arrangements for priority use of the lift for the day.

Spare Key
Sometimes the removal vehicle will arrive at your new home before you do. If you can, give the foreman a spare key so they won't lose any time waiting for you.

Maps and Plans
Please give the driver clear directions to your new home and a street map if possible. Also draw a floor plan of your new home and give it to the foreman so that everything can be put in the correct room. Colour coded labels can also help to identify the correct location for items - speak to the estimator about this.

Children and Pets
Older children may enjoy the excitement of the move and should be included as much as possible, both during the planning and the move itself, to help them understand the reasons for moving and reduce homesickness. You might consider having younger children and pets looked after by a relative or friend while the move is taking place.

Moving Checklist

Arrange visit of estimator & discuss all aspects of your move
Receive & consider written quotations
Select mover by returning signed acceptance
Confirm dates with your mover
Sign, return contract & pay charges
Advise moving company about parking restrictions at both addresses
Give your mover a contact number advance of your move
Dispose of unwanted belongings
Run down freezer contents
Contact carpet fitters if needed
Book mains services for disconnections
Cancel all rental agreements
Notify your doctor, dentist, optician & vet
Notify your banks, credit card and insurance companies
Notify your telephone & ISP
Arrange to re-route mail
Notify TV licence, passport, car licence and registration offices
Notify all your creditors
Provide your mover with maps of both addresses
Give your mover a spare key to your new residence
Clear the loft
Plan where things will go in your new home
Cancel milk and newspapers
Label all keys for your purchaser
Arrange minders to look after pets children on the moving day
Send change of address cards to friends and relatives
Separate valuable items & important items for you to carry on moving day
Sort out items not to be moved
Put garage/garden tools together
Take down any light fittings
Remove curtains and carpets (unless your mover is doing this)
Collect items for the journey